Everyone needs to feel valued and heard. Are you listening?

What if your team loved coming to work, believed in your mission, and felt valued and heard? What if the tools they used and the processes they followed were carefully designed with their input? What if they were all proud to be in the company?

What if you and your team knew exactly what your customers needed and were able to deliver it before your competitors could? What if your customers felt you were the only company that really cared about them?

Is your website as simple and easy as it can be? Is your internal software easy and efficient to use? Are you easy to buy from? Is it easy for customers to get support when they need it? What if every step of the journey was seemless?

What if you had a clear and simple strategy to stop customers and employees from leaving? What if your entire business was focused on delivering so much value to everyone, that people never wanted to leave?

Do visitors to your website understand what your business offers? Can your employees clearly articulate the value your business brings to customers?  Does your value instantly stand out in a competitive market?

Are you uncovering unmet needs your customers and employees have? Are you creating prototypes and quickly testing innovative ideas to solve the problems they have? Do your team feel safe to fail with ideas?