Operations & Leadership Support

When you need seasoned expertise to solve operational chaos, build high-performing teams, and create efficient processes that let you focus on growth instead of daily firefighting

Lead a more human-centred business

We believe that blending a human-centred mindset with strong operational frameworks is key to innovation, sustainable growth, and happier teams. Our operations and guidance services help founders and leaders who are struggling with team alignment, inefficient processes, or scaling challenges.

Drawing on decades of experience in business operations, research, and innovation, we provide tailored coaching, training, and advice. Our goal is to help you align your team around proven methods, adopt efficient processes, harness AI-driven research where relevant, and build a culture of continuous improvement.

Two people enjoying a ux leadership coaching session

Purpose, People, and Process

By sharpening your vision, empowering your team, and streamlining how you work, we free you up to innovate and grow without the chaos.

Align decisions around a shared purpose, ensuring everyone is pulling in the same direction
Strengthen leadership and culture so people thrive and collaboration comes naturally
Refine processes, research methods, and tools (including AI) for greater efficiency
Develop hiring and onboarding approaches that bring in people who share your values
Create sustainable methods that keep operations running smoothly and free you up to focus on growth

Capability Building

For founders feeling overwhelmed by operational challenges or lacking key expertise in their team, we help you build robust internal capabilities that drive efficiency.
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Our approach includes:

Assessing your current capabilities and identifying areas for improvement
Designing and implementing human-centred processes tailored to your organisation
We create frameworks and processes to maximise your efficiency and effectiveness
Building and hiring the right set of skills to deliver the research and design work your organisation needs
Coaching and supporting the new leader of the team to set them up for long-term success

UX Director guiding a team to improve a product

Our Coaching and Guidance Methods

Leadership Coaching

We deliver tailor-made sessions to develop human-centred leadership skills. We work closely with individual leaders to enhance their ability to foster innovation, empathy, and customer-centric thinking.

Hiring Processes

Redefining your hiring practices to attract the right people based on your purpose and passions. We ensure your hiring practices are enjoyable and human for your team and your future employees too.

Capability Assessments

Thorough evaluation of your organisation's current capabilities. We identify strengths, gaps, and opportunities for improvement, providing a roadmap for skill development.

Process Improvement

Comprehensive review and enhancement of your current practices. We meticulously examine your existing workflows, identifying opportunities to integrate user research and human-centred approaches.

Mentoring Programs

Ongoing guidance and support to reinforce and expand newly acquired skills. We provide regular check-ins, feedback, one-to-ones, and guidance to ensure sustained application of human-centered practices.

Cultural Transformation

Strategic guidance to shift organisational culture towards human-centricity. We help leadership teams understand, articulate, and implement changes that foster innovation and empathy at all levels.

Recent challenges we've been helping our clients with

Hiring a new team for a growing agency

We partnered with a creative agency to design a hiring process that attracted the right candidates. From defining roles and responsibilities to coaching the new hires, we helped the founder step back from the chaos and trust a team aligned with the agency’s purpose.

Designing a discovery research strategy for a product that doesn't exist yet

We're working with a Chief Product Officer to plan a comprehensive discovery research strategy for a new product. The product space is untapped and requires a different approach to uncovering user needs and pain points. We've been working closely in partnership to outline a plan and guide his team of UX researchers to deliver insights to drive a business case for the new product offer.

Building a brand-new research capability

A mid-sized agency needed to offer research services to stand out in a competitive market. We helped define the offer, train their team in user-centred methods, and integrate the new service seamlessly into their existing workflows.

Let's Work Together

Ready to take your business to the next level? Our experts can help! Fill out the form to boost conversions, streamline messaging, and improve user experience.

hello@makehuman.co

+1 (555) 000-0000

Thank you for reaching out. We'll be in touch shortly. In the meantime, you can connect with us on Linked In: linkedin.com/company/makehuman

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