About Make Human

We're a research and innovation consultancy with a big heart and a ferocious passion for creating products and services that make people happy.

Old asian lady smiling using a smarphone and headphones

Our Vision: Humans First, Always

Imagine a world where businesses truly enhanced our lives. Where every interaction with a company, whether as a customer or an employee, was simple, intuitive, and enriching. A world where each engagement made our lives a little bit easier, more fulfilling, and less stressful. That's the vision we have.

To reach this vision, we must ensure that we focus on people first. We need to understand their aspirations, challenges, and unmet needs, and then shape businesses and their offerings to genuinely serve and support human wellbeing. Yet, too often, companies become overly focused on profits, processes, or technology, leaving people to adapt to an increasingly complex and impersonal world.

After more than two decades of working with businesses across various industries, we've seen it all - from the meteoric rise of startups to the transformation of traditional enterprises. But one thing has remained constant: organisations that prioritise people - both their customers and employees - are the ones that truly succeed and make a lasting positive impact.

Our Belief

We believe that by putting people at the heart of business strategy, companies can create more meaningful connections, foster loyalty, and drive sustainable growth. It's not just about delivering products or services; it's about creating experiences that resonate with people's values, meet their needs, and contribute positively to their lives.

Our Mission


If you share our belief in putting people first, let's work together to make it a reality. Whether it's for your customers, employees, or the communities you serve, we're on a mission to prioritise human needs and experiences over short-term gains or impersonal metrics.

Let's create a better world through human-centred business practices. Let's build organisations that don't just serve people, but truly care for them, understand them, and help them thrive.

Join us in making business more human.

Our team of experts

Meet the humans behind Make Human. Our team is a perfect blend of permanent members and trusted freelance partners. Together we make awesome experiences people love to engage with.

Damian Headshot
Damian
Founder

As a dad of two young boys, Damian knows how important it is to fix bad design. With over 20 years of experience in UX and a portfolio of work with big brands, he's dedicated to making a difference and inspiring others along the way.

Becs Headshot
Becs
Principle Research Consultant

Empowering others to follow good human-centred practices is Becs' passion. With over 20 years of experience working with top brands and a dedication to creating meaningful experiences, she's a force to be reckoned with.

Debbie Headshot
Debbie
Qualitative Researcher

Debbie's journey from the legal world to qualitative research gives her a unique perspective and amazing attention to detail. As a Mum of two, she sees the importance of empathy and connection in designing products that truly serve people.

Steve Headshot
Steve
Creative & Innovation Director

Steve's an award-winning creative director with a passion and talent for crafting human stories. He has a strong film and music background and helps us craft engaging narratives that connect with the audience on a human level.

Our Approach

We're a Blend of UX, CX, Design, & Behavioural Science

We've combined the best of UX, CX, Product Design, and Behavioural Science into a unique service. Our holistic approach considers human needs, business goals, and behavioural changes in every solution we provide. By partnering with us, you gain a highly experienced team committed to delivering exceptional experiences that drive results.

We Operate a Lean Approach to Human-Centred Design

Our work method is rooted in a test-and-learn model. We believe in testing assumptions and ideas early to avoid costly mistakes and pivot in the right direction. By working with us, your team will adopt a lean approach, where experimentation drives measurable impact at every stage. We're here to ensure that your efforts are always moving the needle.

We're Champions for Better Experiences

Every day, we encounter experiences. It's frustrating to see that so many of them are still poor despite the number of businesses talking about UX and CX. This ignites our passion. We are dedicated to human-centred design - not just by creating superior experiences for your customers but also by educating and coaching your teams to be better, and raising the bar in the industry.

We Believe in Solving Real Problems for Real People

We firmly believe in the power of a human-centric approach. While it's easy to design products based on assumed user needs, it's the commitment to unearth the real problems people face and solve them with innovative technology that leads to truly great products. As your partners, we ensure this philosophy is at the heart of everything we do.

We Ignite Innovative Ideas Through Empathy

In our experience, the most innovative product ideas have come from great customer research. We aim to truly understand what drives people, their pain points, unmet needs, and the gaps in their experiences. When you work with us, you're choosing a partner who will drive your product to the next level by connecting deeply with your users.

There are three ways we can work with you

We do it for you

Our experts take full ownership of your project, from strategic research to experience design and organisational transformation. We deliver polished, actionable results, allowing you to focus on your core business while we drive innovation and improvement.

We do it alongside you

We collaborate closely with your team, combining your industry knowledge with our human-centred expertise. Together, we conduct research, design solutions, and build capabilities, ensuring knowledge transfer and lasting impact across your organisation.

We empower you to do it yourself

We guide and coach your team to master human-centered research and design practices. Through structured training, frameworks, and expert mentoring, we help you build robust internal capabilities.

Let's Work Together

Ready to take your product experience to the next level? Our experts can help! Get in touch to boost conversions, streamline messaging, and improve user experience.

hello@makehuman.co
Thank you for reaching out. We'll be in touch shortly. In the meantime, you can connect with us on Linked In: linkedin.com/company/makehuman
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